Recruitment and Hiring 

Once an application is submitted to Arcane Horizon, minimum employment criteria is assessed and applicants are reviewed for suitability. Applicants will only be contacted if they meet these requirements. 

1. Pre-Screen Phone Call 
   If an application meets the minimum employment criteria, applicants can expect to receive a pre-screen phone call. The purpose of this call is to discuss the applicant’s suitability in greater detail. 

2. Interview 
   During the COVID-19 pandemic, interviews have been conducted remotely through Microsoft Teams.  Interviews typically last between 30-60 minutes.  

3. References 
   After the interview is completed, an applicant may be asked to provide references. Three references must be provided with valid contact information.  Arcane Horizon requires that at least one reference is a supervisor that oversaw the applicant.  

4. Hiring 
   The final decision for hiring Direct Support Professionals is the responsibility of the Human Resources team.  A member of our HR team will contact successful candidates to discuss the position and the next steps in the onboarding process.

5. Orientation 
   Upon hire, the successful Direct Support Professional will be scheduled to attend an orientation at our main office on Dublin Avenue.  The orientation takes approximately six hours and includes completion of paperwork and collection of documentation from the new employee.  The required documentation will include, but isn't limited to:

• Clear Criminal Record Check (completed within three months of hire date)
• Clear Adult Abuse Registry check (completed within three months of hire date)
• Clear Child Abuse Registry check (completed within three month of hire date)
• Void blank cheque
• Driver's license
• Driver's abstract
• Social Insurance Number
• First Aid/CPR certificate 
• Nonviolent Crisis Intervention certificate

Upon completion of office orientation, the DSP can expect to hear from the Coordinator of their respective home within two business days to organize the remainder of the orientation. This will include up to 40 hours of training, shadowing and direct support work hours in the home. 

1. Welcome to Arcane Horizon! 
   The first three months of employment at Arcane Horizon, leading up to the employee's first performance evaluation, provides numerous learning opportunities for the new employee.  During this time, employees receive training in Nonviolent Crisis Intervention, First Aid/CPR, Adults Living with an Intellectual Disability (ALIDA), conflict resolution and of course everything associated with working successfully in the home or department.  Other training opportunities may also present themselves depending on the needs of the home.  Performance evaluations are conducted annually thereafter. 

Why join the Arcane Horizon Community? 

At Arcane Horizon we are always striving to make this a great place to work. Our senior management team is very involved with provincial initiatives to increase the wages throughout the sector and professionalize the field. We want you to choose Arcane Horizon as your career!  Among the various perks of employment, we offer: 

• Competitive wages 
• Retention bonus 
• Referral bonus  
• Group benefits (full time and part time) 
• Excellent pension plan with employer contributions 
• Supportive and positive work environments 
• Service awards and recognition 
• Flexible work schedules 
• Extensive training and development opportunities 
• Opportunities for advancement 
• The satisfaction of knowing they've made a difference in somebody's life 

See you soon?

As with most employers, it's important during the application and interview process to put your best foot forward so that we know how great you can be in your role with our agency.  See below for a few tips on getting that resume noticed and acing the interview.

Resumes

• Show us your attention to detail before we even get to know you by including it in your resume.  Try to avoid spelling and grammar errors.  
• Provide accurate information, including dates of past employment.
• Tailor cover letters and resumes to the organization to which you're applying.  
• If you're new to this field of work, try to show why you're interested in this field (this can be done through an explanation in a cover letter and/or tailoring your resume to show your commitment to this field).
• The resume is one of the most important documents you'll ever write and is worth the effort.

Interviews

• With the prescreen initial phone call, be pleasant and polite.  Our field of work is working with people and we need good people with good attitudes.
• Be honest about availability and other prescreen questions.  Drastic changes in availability can affect a person's employment early on.
• Please call or email us if you can't make it to your interview or if you find other employment.  A candidate that no-shows takes unnecessary time out of our busy schedules.    
• Be punctual for your interview.  Early is ideal and can provide a bit of a buffer with any unexpected issues that may slow you down (in person interviews - traffic and trains; remote interviews - technical difficulties).
• We're looking for people who are friendly with good attitudes.  Show us this in your interview.  
• Eliminate distractions.  Turn your cell phone off and put it away.  For remote interviews, find a quiet place to be a part of the interview.  Interviews can be nerve-wracking enough without having things distracting you from the questions being asked.
• Try to answer questions as concisely as possible.  If you're asked for an example of something that happened in your work experience, please provide a specific example.  

We are always on the lookout for great staff to join our growing agency!